Refund Policy on Salon Services
Pampered Peacock does not refund service fees in as much as the service has been rendered. However, if a guest is unhappy with their service, we do request the opportunity to redo the service for them to their satisfaction. Pampered Peacock stands behind the professionalism and talent of all our stylists.
If a client is unhappy with their haircut or color service, they have 24 hours, from the date of their original service, to return to our salon for a No Charge corrective service or a consult to see the problem. If the client is returning because they have decided they do not like the cut our color they chose, the service will NOT be free of charge.
If less than 24 hour notice of cancellation there will be a 50% charge. If you are scheduled for a weekend or evening appointment (highest in demand) and/or a color service, we respectfully request a 48 hour cancellation notice.
Missing an appointment without notice of cancellation will result in a full charge for that service on your next visit or on a credit card on file. We understand some situations are unavoidable, and we will consider those situations individually. No-Shows take large blocks of time we could be serving other clients.
Running Late For Appointment
We understand life is crazy and things happen. However, if you are running more than 10 minutes late according to our clock the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can.